Things To Know Before Coming to Your Appointment
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I want to first thank all of my patients and their families, I appreciate your patience and understanding when working with our team members. My top goal as an orthodontist has always been to provide high quality, safe orthodontic care to my community. I would like to remind everyone of the continued precautions are in place at the office:
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Please wait in your car until your appointment time. Please do not arrive early to your appointment, the reception area space is limited to ensure proper social distancing.
Please let us know if your child needs accompanying so that we may plan a safe space for care. Family spaces are available, but are limited and must be scheduled accordingly.
Be aware that if you need to accompany your child and do not give us notice we may need to reschedule.
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Do not come to your appointment sick
If you are experiencing symptoms like fever, cough, congestion, sore throat, runny nose or shortness of breath, please contact the office to reschedule.
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Close Contacts and COVID Recovery
The CDC and the IDPH recommend a 10 days of masking following a close contact,
a well fitted mask is also required for 5 days once an individual has left COVID quarantine.
Please call the office to reschedule your appointment if it falls under the masking time frames regarding exposure and recovery.
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- We will do our best to facilitate getting patients directly to their treatment space. We ask that you kindly do not enter the building early and please wait in your car until your scheduled appointment time.​​ There is no need to call, we are expecting you.
- You may be newly aware of some infection control and prevention procedures, but these procedures are not new to dental offices. As always our office continues to maintain a clean, disinfected and sterilized environment. Just as prior to COVID 19 the office is following all current Infection Control and Prevention Guidelines. Additional disinfection is taking place between patient appointments. The office may be a bit cooler than normal due to the extra personal protective equipment worn by the team.
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I understand that questions arise regarding the orthodontic treatment process. For everyone's health I am trying to reduce the overall time patients spend in the clinic, when possible all conversations regarding treatment progress will be done over the phone, email or text. Please let your orthodontic team member know you would like an update. Again, if you need to accompany your child please let the team know when scheduling so that we can ensure a safe space for everyone.
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A team member will contact you the end of your child's their appointment. We value our patient's time, so if you miss a team members call they will leave a detailed message. Please feel free to call or email us if you have any additional questions, but be aware that the team member who cared for your child may be assisting another patient and not be immediately available. The entire Smiles team is trained to provide updates and to connect you with a team member that can answer your questions.
While my office complies with the Health Department and the CDC infection control guidelines to prevent the spread of COVID-19 virus, I cannot make any guarantees. My staff and I are symptom-free and, to the best of our knowledge, have not been exposed to the virus. However, since we are a medical facility of public accommodation, other persons (including other patients) could be infected with or without their knowledge.
Thank you,
Dr. Scott Smoron