Things To Know Before Coming to Your Appointment
Wear a mask
Enter alone, or let us know you are coming with your child
Review the appointment screening questions
For more information read our full COVID-19 statement below
I want to first thank all of my patients, I appreciate your understanding during these unprecedented times. My top goal as an orthodontist has always been to provide high quality, safe orthodontic care to my community. Now that Illinois has moved into Phase 5, I would like to remind everyone of the continued precautions are in place at the office:
All persons entering to building will be required to wear a mask or cloth facial covering regardless of vaccination status.
Face Coverings are still required in Medical Facilities- This includes orthodontic offices
Our reception area and clinical spaces are closed to guests.
Social distancing is still required. Reception space is limited and reserved for patients awaiting rides.
Please wait in your car until your appointment time. Please do not arrive early to your appointment, the reception area space is limited to ensure social proper distancing. Please wait in your vehicle for during your child's appointment, their orthodontic team member will speak with you after the appointment.
• Children, Teens & Adults: Only patients will be allowed into the building during this time.
Young Children: If you must accompany a small child, only adults with masks may enter the office
Please let us know if your child needs accompanying so that we may plan a safe space for care. Family spaces are available, but we cannot allow anyone besides the patient in the main clinical space where we are maintaining strict social distancing space.
Be aware that if you need to accompany your child and do not give us notice we may need to reschedule.
Everyone entering the office will be asked the following questions. If the answer is yes to any of these questions the appointment will be rescheduled. For the safety of my staff, other patients and yourself, please be truthful and candid in your answers.
Has the patient or a member of the household traveled outside the US in the last 14 days?
Has the patient or a member of the household had COVID 19 symptoms recently?
Have the patient or a member of the household been exposed to a positive COVID 19 patient or been contacted by a COVID 19 contact tracer?
Everyone entering the office will be provided hand sanitizer to use and have their temperature taken.
Anyone with a temperature over 100°F will be ask to reschedule
- Markers on the floor will designate where it is appropriate to stand near the check-in desk to respect the 6 foot social distancing guidelines.
- We will do our best to facilitate getting patients directly to their treatment space. We ask that you kindly do not enter the building early and please wait in your car until your scheduled appointment time. There is no need to call, we are expecting you.
- You may be newly aware of some infection control and prevention procedures, but these procedures are not new to dental offices. As always our office continues to maintain a clean, disinfected and sterilized environment. Just as prior to COVID 19 the office is following all current Infection Control and Prevention Guidelines. Additional disinfection is taking place between patient appointments. The office may be a bit cooler than normal due to the extra personal protective equipment worn by the team.
- We are utilizing only 50% of our space to ensure when patients must unmask there is an appropriate amount of distance between treatment areas. Additional plexiglass walls have been installed to divide the main clinical space where we are also maintaining strict social distancing beyond 6 feet.
I understand that questions arise regarding the orthodontic treatment process. For everyone's health I am trying to reduce the overall time patients spend in the clinic, when possible all conversations regarding treatment progress will be done over the phone, email or text. Please let your orthodontic team member know you would like an update. Again, if you need to accompany your child please let the team know when scheduling so that we can ensure a safe space for everyone.
A team member will walk your child to your car at the end of their appointment. During bad weather, a member of your child's orthodontic team will call you when your child's appointment ends so that you can receive an update. We value our patient's time, so if you miss a team members call they will leave a detailed message. Please feel free to call or email us if you have any additional questions, but be aware that the team member who cared for your child may be assisting another patient and not be immediately available. The entire Smiles team is trained to provide updates and to connect you with a team member that can answer your questions.
While my office complies with the Health Department and the CDC infection control guidelines to prevent the spread of COVID-19 virus, I cannot make any guarantees. My staff and I are symptom-free and, to the best of our knowledge, have not been exposed to the virus. However, since we are a medical facility of public accommodation, other persons (including other patients) could be infected with or without their knowledge.
Dr. Scott Smoron